Acceptable use policy

1. Scope

This Acceptable use policy applies to anyone who uses Continual, including through an application, agent, automation, API, or other product built with the Service. Customers are responsible for their authorized users and for taking reasonable steps to ensure that their own users follow this policy.

Do not use Continual to break the law, violate another person's rights, cause harm, or bypass the safeguards of Continual or a connected service.

2. Prohibited use

Exploitation and sexual abuse

You may not use the Service to:

• create, distribute, solicit, or facilitate child sexual abuse material or any sexual exploitation or abuse of a minor;
• create or distribute non-consensual intimate imagery, facilitate sextortion, or engage in human trafficking; or
• sexualize a minor or facilitate grooming.

Violence and dangerous activity

You may not use the Service to:

• threaten, facilitate, or meaningfully assist violence, terrorism, violent extremism, or self-harm;
• develop or obtain illegal weapons, controlled substances, or other tools intended to cause serious harm, or facilitate illegal or unlicensed sales of regulated goods or services; or
• operate safety-critical systems where failure could reasonably lead to death, serious injury, or major property or environmental damage without qualified human oversight and appropriate safeguards.

Cybersecurity abuse

You may not use the Service to:

• create or deploy malware, ransomware, credential theft, destructive code, or tools intended to gain unauthorized access;
• scan, probe, disrupt, or access systems or data without permission; or
• evade security controls, conceal malicious activity, or interfere with another user or service.

Good-faith security research is allowed only when authorized by the system owner and conducted within the scope of that authorization.

Fraud, deception, and manipulation

You may not use the Service to:

• commit fraud, phishing, scams, identity theft, impersonation, or other deceptive conduct;
• generate fake reviews, fake engagement, astroturfing, or misleading representations of public support;
• create or distribute materially deceptive content intended to manipulate civic participation or public processes; or
• send spam, unsolicited bulk communications, or communications that violate consent, opt-out, or anti-spam requirements.

Harassment and hateful conduct

You may not use the Service to:

• threaten, harass, bully, intimidate, or abuse a person or group; or
• promote hatred, dehumanization, exclusion, or unlawful discrimination based on protected characteristics.

Privacy and intellectual property

You may not use the Service to:

• unlawfully collect, infer, monitor, disclose, or use personal, confidential, biometric, financial, health, or other protected information;
• track or surveil a person without legal authority, valid consent, or another lawful basis; or
• infringe, misappropriate, or otherwise violate intellectual property, publicity, privacy, or other rights.

High-impact and regulated activity

You may not use the Service to make decisions about employment, housing, education, credit, insurance, healthcare, legal services, or access to essential government or private services based solely on automated processing where law or the circumstances require qualified human review. You are responsible for required licenses, disclosures, consent, testing, monitoring, appeals, and human oversight.

Do not present generated legal, medical, financial, or other professional information as a substitute for advice from a qualified professional, or conceal that material content was generated by AI where disclosure is required.

Platform abuse

You may not:

• resell or share access in violation of the Terms of service;
• use the Service for cryptocurrency mining or other resource abuse;
• evade usage limits, billing, rate limits, or enforcement measures; or
• use a connected model, tool, or service in violation of its applicable terms or usage policies.

3. Reporting and enforcement

Report suspected policy violations, harmful deployed applications, or unexpected model behavior using our reporting page. Report vulnerabilities or other security issues to security@continual.ai.

We may investigate suspected violations and may ask you to change an application or use, limit content or functionality, throttle usage, suspend access, or terminate an account. We will consider the nature, severity, history, and risk of the conduct and, when practical, give notice and an opportunity to correct it. We may preserve or disclose information when reasonably necessary to prevent harm, comply with law, or respond to valid legal process.

If you believe we acted in error, reply to the notice you received or follow the appeal instructions on our reporting page.

4. Changes

We may update this policy as the Service and applicable requirements evolve. Material changes will apply prospectively after reasonable notice. Continued use after the effective date means you accept the updated policy.