Customer-impacting bug tracker
Connect customer reports to engineering work and keep account owners informed.
Replaces: the bug spreadsheet and status pings in Slack
Relaypoint · Customer-impacting bug tracker
Customer-impacting bug trackerRelaypoint
Sofia MarinSupport leadSM
- Linked bugs
- 19
- With at least one customer report
- Accounts
- 27
- Affected by an open bug
- Fixed
- 8
- Verified this month
| Bug | Accounts | Engineering | Release | Status |
|---|---|---|---|---|
| 1 | LIN-2201 | Not scheduled | Open | |
| 4 | LIN-2184 | PR #4412 in review | In progress | |
| 1 | Unmatched | None | Needs match | |
| 6 | PROJ-881 | On staging | Deployed | |
| 3 | LIN-2150 | v4.18 · Nov 13 | Fixed | |
| 3 | LIN-2168 | v4.18 · Nov 13 | Deployed | |
| 2 | LIN-2209 | Not scheduled | Open |
Showing 7 of 19 bugs
Ran today at 8:00 AM
- Synced 19 bugs with Linear, Jira and GitHub
Runs on its own
Updates account owners as fixes ship
It keeps each bug in sync with Linear, Jira and GitHub, follows fixes from review to deployment to verification, and drafts an update for each affected account.
Waits for you
Reports it can't match to a bug
Reports it can't match with confidence go to a review queue, and nothing reaches a customer until you approve it. A merged pull request never counts as fixed.
Works with
Zendesk
Intercom
HubSpot
Linear
Jira
GitHub
Sentry
What it keeps track of
- Bug
- Summaryevidenceworkaroundseverity
- Engineering issue
- Linear or Jira keypull requests
- Release
- Versiondeployed dateverified date
- Impact
- Accountcustomer reportsowner
- Update
- Draftapprovalsent date
Make it yours
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