Tasks
Respond to questions, decisions, and follow-up requests without losing their context.
A task is a durable request for a person to respond or follow up. It keeps the request, relevant context, and response together, even when the conversation that created it has moved on. Project Tasks are not for tracking agent work.
Tasks and threads
A thread holds the ongoing conversation with the agent. A task holds a specific request that needs attention. Tasks belong to a project and can link back to the thread or automation that created them.
Review a task
Read the description and any attached references before responding. A task can include questions, a requested response, an assignee, and comments from people or agents. Use that context to understand what is needed and who is responsible.
For example, an agent preparing a customer update can create a task asking you to confirm the delivery date. The task preserves the question and your answer alongside the work that prompted it.
Resolve a task
Provide the requested answer or result. Tasks track whether they are pending, completed, or canceled. Comments let you add context while the request is being resolved.
When a thread is waiting on a task-backed question, submitting the answer lets that work continue with your response. Other tasks can record follow-up work without blocking a thread.
Decisions and permissions
Tasks can collect human judgment, including a decision about a proposed action. Describe the action and the evidence clearly so the person knows what they are deciding.